We are currently experiencing high email volume and we would like to apologise as there will be some delay responding to your enquiry sent to us via our e-mail. Our current email response time is between 24 to 48 hours. Alternatively, for password and sign-in issues, you may try our self-service option via Sign-In Helper.

Fix problems with Yahoo Mail

Yahoo Mail is designed with ease, efficiency, and reliability in mind. If something's not working like it's supposed to, you can use this guide to fix it.

Disable ad blocking software specifically for the Mail website

Ad blockers add code into your inbox in order to block ads, which can negatively impact email performance and functionality. You can whitelist Yahoo Mail to avoid these issues.

The website, buttons, or menus aren't working or are slow

Can't sign in or have security concerns

Can't send or receive emails

Emails are missing

Scroll bars are missing on Mac

  1. Click the Apple menu Image of the Apple menu icon..
  2. Click System Preferences.
  3. Click General.
  4. Beside "Show scroll bars," click Always.