We are currently experiencing high email volume and we would like to apologise as there will be some delay responding to your enquiry sent to us via our e-mail. Our current email response time is between 24 to 48 hours. Alternatively, for password and sign-in issues, you may try our self-service option via Sign-In Helper.

Can I switch back to the previous version of Yahoo Mail?

It's no longer possible to switch back to the classic version of Yahoo Mail. It has been discontinued. There are currently 2 versions of Yahoo Mail for desktop web browsers that you can use: Basic Mail and the full-featured Yahoo Mail.

What's the difference between Basic Mail and the full-featured Yahoo Mail?

  • Basic Mail is a simplified version, containing significantly less features, designed to run better on unsupported or outdated web browsers.
  • The full-featured Yahoo Mail will, of course, have all the bells and whistles that you're used to, in addition to any new features and enhancements we release.

Which version of Yahoo Mail am I using?

The top-right section of the interface, where your name is displayed, has a distinctive look for each interface, similar to the images below.

Basic Mail:

Image of the top of Basic Mail.

The full-featured Yahoo Mail:

Image of the top of the New Mail interface.

How do I switch between Basic Mail and Yahoo Mail?

Review our Basic Mail overview to learn how to switch between Basic Mail and the full-featured Yahoo Mail.